DOG-FRIENDLY SERVICES

A gentle resort stay
where you can comfortably enjoy time
with your beloved dog.

Dog runs and dedicated amenities,
facilities for your beloved dog are also well-equipped.
Spend special, relaxing moments with your cherished family member.

A woman relaxing on the terrace with her dog

FACILITY

LOBBY

A premium space born from nature's harmony, where you and your beloved dog can enjoy a comfortable stay.

In the lobby, the soaring ceiling creates an open atmosphere, while gentle partitions formed by furniture and terrain offer comfortable spots to relax.
You can find a space that suits you as you walk through.

A spacious lobby lounge characterized by a high atrium and modern grid-like lighting.

LOUNGE

Where nature and art blend together An open, relaxing space

A comfortable lounge featuring soft lighting and a design that highlights the natural terrain. You are welcome to bring your beloved dog, and complimentary beverages are available for our guests.

Free drink reference image

GUESTROOM

All guest rooms feature hot spring baths, allowing you to enjoy a free and comfortable stay with your beloved dog.

All guest rooms at RETONA HAKONE are luxurious spaces designed with a ‘dog-first’ concept. Featuring warm interiors that harmonize with Hakone’s natural surroundings, the rooms range from approximately 60sq m to 200 sq m and each is equipped with a private hot spring. With a private dog run and inner balcony, you and your beloved dog can enjoy a truly relaxing stay together.”

The living room has a large window overlooking the greenery and mountains, and a comfortable corner sofa and table are set up in the center.

  • A chic bathroom with an open window where you can enjoy the view outside.
    All rooms with private hot spring
  • The living area of a guest room with a private dog run. The dog run is located outside the large window.
    Rooms with private dog runs
  • An inner balcony with a large wooden deck and sofa, and a view of the mountains in the distance.
    Rooms with private views
    (inner balcony, sunroom, etc.)

DINING

Enjoy a relaxing time
and gourmet dining
with your beloved dog.

Gentle flavors and moments that bring smiles to the whole family. With heartfelt hospitality, we offer a truly fulfilling experience. The time you spend here will become an unforgettable memory.

A private dining space with curved walls blocking the view

GALLERY SHOP

We offer a premium selection of dog items to color your travel memories. Our curated items and care products deepen the bond with your dog, creating moments of heartfelt fulfillment.

The shop has a wide selection of dog goods and the walls are decorated with illustrations and other items.

GROOMING ROOM

With premium facilities and pristine spaces, enjoy comprehensive care for your dog. Spend precious moments with your beloved family wrapped in warmth and gentle comfort.

A grooming room equipped with a lifting table, shampoo, towels, and other amenities

DOG-FRIENDLY
MATERIALS

Odor control and deodorization measures

Interior walls made of deodorizing materials

Sofas and interior walls feature odor-resistant materials, creating a hygienic space designed for the health and relaxation of both you and your dog.

Fully soundproofed

Soundproofed rooms

Soundproof facilities ensure that even if your dog barks energetically, you won’t have to worry about the neighbors, allowing you to relax with your dog to your heart's content.

DOG GARDEN・
DOG PARK・
INNER DOG RUN

DOG GARDEN

A vast garden spanning approximately 2,000 square meters. With dog-friendly background music playing, it is a space where you can do more than just run—you can freely enjoy the feeling of strolling through the forest together with your dog.

RETONA HAKONE Dog Garden Reference Image

DOG PARK

One of the largest natural grass dog parks in the Kanto region, spanning approximately 2,200 square meters. Utilizing the natural slopes and undulating terrain, we provide a special space where your dog can run freely amidst the majestic nature of Hakone.

RETONA HAKONE Dog Park Reference Image

INNER DOG RUN

This is an all-weather indoor dog run covering approximately 100 square meters. Its unique feature is an indoor “terrain” that allows dogs not only to run but also to climb and descend. Divided into two separate sections, it ensures small dogs can also use the facility safely.

An inner dog run with multiple steps where your dog can climb and play.

SERVICES & AMENITIES

We offer a full range of facilities
and reliable services to ensure a comfortable stay
with your dog.

  • A set consisting of round gold and yellow containers with lids shaped like a dog’s face or a bone, arranged alongside small plates holding food.

    Gourmet meals for dogs

    A special menu for dogs crafted by our Executive Chef, who is also a certified Pet Nutritionist. While prioritizing health, we offer an order-made dining experience where you can select your dog's favorite main dish.

  • Cages and carrier bags for your pet dog

    Dog Amenities and Supplies

    To ensure a comfortable stay with your dog, we have provided a wide range of amenities. In addition to essentials such as a dog bed, toilet, and food bowl, we offer a diverse selection including towels, walking bags, and insect repellent.

  • A woman receiving a counseling session while holding her dog, with a staff member who is a certified Dog Breeding Manager.

    Supported by Certified, Professional Staff

    Certified staff, including Dog Breeding Managers, are on-site to provide full support for your dog’s health and nutrition. Even if it is your first time staying with a pet, you can relax and enjoy your stay with complete peace of mind.